Organizations in this category are just getting started in thinking through how they might use analytics. They may have made their first data hire, but are just beginning to take action. Civis supports city organizations in training their existing staff on best practices in using data in government, ensuring that as the cities build out their data functions they have a base to build from.
These organizations are taking their first steps toward the systematic application of analytics. They might not yet have staff focusing on data beyond core operational functions, and they are often constrained by limited data. Civis supported a federal program in need of a data warehouse and guidance in organizing a complex, decentralized data intake process. Civis built the pipelines and quality control systems to facilitate data processing, and has produced dashboards and visualizations to provide stakeholders with the tools to better track program progress.
Organizations in this category typically have strong systems for administrative data, but still need to make that data more conducive for analytics. Civis helped a state-operated college savings program to optimize its enrollment of new participants. The organization had historical administrative data that Civis repurposed to understand more about account holders, their behavior, and how to find more people like them. We also conducted message- testing research to identify the most effective ways to communicate to the target audience.
Analytically mature organizations have already made significant investments in technology and people to use data strategically. They lack only the proper toolset to operate at full capacity. Civis has empowered major cities’ data teams with the tools and infrastructure to efficiently scale up their analytics capabilities. These teams use Civis software to corral data from departments across their cities, automate recurring processes, perform analysis and modeling, and produce a variety of reports for decision makers and constituents.